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53
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AI in Customer Service
6
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68
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10
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25
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88
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220
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258
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128
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4
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213
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49
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16
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29
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6
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14
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229
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50
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109
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134
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340
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17
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156
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12
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149
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336
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155
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17
AI in Administrative & Secretariat
12
The Hospitality Customer Service Excellence course is designed to develop the skills and knowledge required to deliver high-quality customer experiences within the hospitality industry. The programme focuses on Hospitality Customer Service, helping professionals understand guest expectations, improve communication practices, and apply effective service strategies that enhance overall hospitality performance.
As part of the Hospitality & Tourism Training Courses, this course provides practical knowledge of guest satisfaction, service excellence, customer loyalty, and professional complaint handling techniques. Participants learn how to create positive guest interactions, manage challenging situations, and implement customer-focused approaches that support long-term success in hotels, resorts, restaurants, and tourism organisations.
By the end of the course, participants will be able to:
Upon completing this course, participants will be able to:
Target Audience
This course is suitable for:
Module 1: Introduction to Hospitality Customer Service
Module 2: Guest Satisfaction Management
Module 3: Service Excellence in Hospitality
Module 4: Customer Loyalty Development
Module 5: Complaint Handling and Service Recovery
Module 6: Communication Skills for Hospitality Professionals
Module 7: Customer Service Performance Improvement
Module 8: Future Trends in Hospitality Customer Service
Ready to develop your leaders?
Talk to us about our public courses, or a programme built around your team.
Leadership programmes from first-line supervisor to senior executive
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Ready to develop your leaders?
Talk to us about our public courses, or a programme built around your team.
Leadership programmes from first-line supervisor to senior executive
Explore Subjects
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