Leadership Development
412
Personal Effectiveness
53
Workforce Development
263
Auditing and Governance, Risk and Compliance
266
AI in Customer Service
6
Operations Readiness and Assurance
68
Hands-on Automation and Process Control
10
Data Management and Business Intelligence
25
Transportation Management and Aviation
88
Strategic Thinking
220
Healthcare and Pharmaceutical Management
258
Performance and Productivity
128
Engineering and Instrumentation
37
Tourism Management
164
Financial Technology (FinTech)
4
Short Masters
2
Health, Safety and Environment
69
Sales Leadership
163
Education Management Courses
12
Public Relations
213
Maintenance and Engineering
213
Leading Projects
182
Contracts Management
186
Service Leadership
49
Security Management
16
Influence and Communication
29
Business Continuity and Crisis Management
6
AI in Strategic Planning
14
Finance for Non-Financial Managers
229
Oil and Gas
50
Construction Management
109
Government and Public Sector
134
Procurement and Supply Chain Management
340
Graphics & Design Skills Courses
17
Banking, Insurance and Financial Services
156
Legal
12
Administration and Secretarial
149
IT Management and Cyber Security
336
Women Only Courses
Sustainability
155
Digital Innovation and Transformation
17
AI in Administrative & Secretariat
12
This certified five-day course covers most subjects required by anyone interacting directly with internal or external customers. The course tackles the most appropriate behavior and communication with customers and the tools and techniques used to analyze the level of service and improve it to ensure customer delight. The course also allows participants to show they've learned the concepts by passing a test. If they do, they'll get their certificate of attendance. The course is ISM-endorsed for high-quality adherence.
This course uses interactive techniques like brief presentations by the consultant and questions, both written and oral, case studies, role-plays, exercises, and more.
By the end of the course, participants will be able to:
Managers, supervisors, customer service staff, and staff in departments who deal directly with external customers or whose job is to support other entities or employees inside the organization.
Ready to develop your leaders?
Talk to us about our public courses, or a programme built around your team.
Leadership programmes from first-line supervisor to senior executive
Explore Subjects
Ready to develop your leaders?
Talk to us about our public courses, or a programme built around your team.
Leadership programmes from first-line supervisor to senior executive
Explore Subjects
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